How long will it take to receive my order?

Estimated ocean transit times vary by destination. Shipments to the U.S. West Coast and Western Canada typically take approximately 25–35 days, while the U.S. East Coast takes 45–65 days and Eastern Canada takes 40–50 days. For Europe, the estimated transit time is 40–55 days. Shipments to Brazil typically take 35–50 days; Argentina 40–50 days; Chile 40–50 days; Peru 35–45 days; Colombia 35–45 days; and Australia 20–30 days. Please note that these are estimated ocean transit times only. Actual delivery time may vary depending on the destination, customs clearance, local delivery arrangements, and other logistics factors.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please check your order status on our Tracking page first. If you need further assistance, email us at info@havospark.net or contact us via WhatsApp Business at +1 323 307 6518.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

How can we join or register for HAVOSPARK rescue training courses?

HAVOSPARK rescue training is available for organized groups from government departments, fire and rescue services, emergency agencies, institutions, companies and professional rescue organizations. A minimum group size of 12 participants is required. Please let us know the participants’ experience level and the courses or skills you would like to focus on. We will then prepare a customized training proposal and quotation. After payment is confirmed, we can provide the necessary visa invitation/support. During your stay in China, arrangements can include airport pickup, local transportation, meals, accommodation, training facilities, instructors, training equipment and course delivery.

Do you offer dealer or distributor opportunities?

Yes. HAVOSPARK welcomes cooperation with qualified dealers, distributors, resellers, rental operators and commercial partners. Please provide your country or market, company name, website, sales channels, products of interest and expected order quantity. For new partners, we may recommend starting with a small initial trial order so both sides can evaluate product performance and market response before discussing deeper cooperation, dealer terms or exclusivity.

Do you provide free Mini Jet Boats for influencer or social media promotion?

HAVOSPARK does not currently provide free Mini Jet Boats for influencer or social media promotion. The creators and influencers currently seen online using HAVOSPARK Mini Jet Boats purchased the products themselves and chose to create and share their own content. We are happy to review serious collaboration proposals, but free product sponsorship is not part of our standard policy.

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