HAVOSPARK® Return & Refund Policy

Overview

HAVOSPARK® wants customers to have a clear and transparent process for returns, exchanges, damaged shipments and refunds.

Unless otherwise stated below or required by applicable law, eligible products may be returned within 30 days of delivery.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country or region.

Return Eligibility

To be eligible for a standard return, the product should generally:

• be returned within the applicable return period;
• be unused or in substantially the same condition in which it was received;
• include the original packaging, accessories and documentation where applicable;
• include proof of purchase or the relevant order information;
• not be a customized, personalized or special-order product unless otherwise agreed.

Customers must contact HAVOSPARK® before returning any product.

To request a return, please contact:

Email: info@havospark.net

Do not send a product back without prior return authorization and return instructions.

Electric Surfboards and Other High-Value Watercraft

Because electric surfboards, mini jet boats and certain other HAVOSPARK® products are high-value powered watercraft, return eligibility may depend on whether the product has been assembled, activated, used on water, damaged, customized or otherwise placed into service.

Unused products may be eligible for return subject to this policy and applicable law.

Once a powered watercraft has been used, activated, materially altered, damaged, or operated on water, ordinary change-of-mind returns may be restricted where permitted by applicable law.

This does not affect any rights a customer may have in relation to defective, damaged, misdescribed or non-conforming goods.

EU and UK Consumer Rights

Customers purchasing online as consumers in the European Union or United Kingdom may have statutory cancellation or withdrawal rights under applicable consumer law.

Where such mandatory rights apply, HAVOSPARK® will comply with the applicable legal requirements, including any mandatory cancellation period, refund obligations and statutory remedies.

These statutory rights are separate from any additional commercial return policy offered by HAVOSPARK®.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• the product arrives materially damaged;
• the product is defective;
• important parts are missing;
• the wrong product was delivered;
• or there is another significant quality-related issue.

To help us evaluate the issue efficiently, customers may be asked to provide:

• photographs of the external packaging;
• photographs of the product and affected area;
• video showing the reported malfunction;
• serial number or product identification;
• order number and delivery information.

Photos and/or videos may be required where reasonably necessary to verify a damage or quality claim.

Shipping Damage

If a shipment shows significant visible damage that may affect the safe or normal use of the product, customers should document the condition before or during unpacking where possible.

For severe shipping damage, please contact HAVOSPARK® immediately.

Depending on the circumstances, available remedies may include replacement parts, repair, product replacement, carrier investigation or another appropriate solution.

Minor cosmetic issues that do not materially affect normal operation may not qualify for full product replacement.

Examples may include:

• minor damage to external packaging;
• minor cosmetic scratches;
• minor paint imperfections;
• normal wear;
• wear to consumable or replaceable components.

Each claim will be reviewed according to the specific product condition and applicable consumer rights.

Non-Quality Returns

Where permitted by applicable law, eligible non-defective products returned because the customer changed their mind may be subject to return shipping costs and reasonable handling deductions if the item has been used, damaged, incompletely returned or handled beyond what is reasonably necessary to inspect it.

Any applicable deduction will be assessed based on the actual condition of the returned product.

HAVOSPARK® does not apply an automatic processing fee where doing so would conflict with mandatory consumer law.

Customer-Arranged Return Shipping

If HAVOSPARK® authorizes a return and the customer chooses to arrange the return shipment independently, the customer is responsible for ensuring the shipment is appropriately packaged and delivered to the authorized return location.

For high-value products, we strongly recommend:

• tracked shipping;
• signature confirmation;
• appropriate shipping insurance;
• suitable packaging for the product;
• compliance with lithium battery and dangerous-goods transportation requirements where applicable.

Customers should not independently ship lithium batteries or other regulated dangerous goods without confirming the applicable transportation requirements.

Non-Returnable or Restricted Products

Certain products may be excluded from ordinary change-of-mind returns where permitted by applicable law, including:

• customized or personalized products;
• special-order products;
• products made to customer specifications;
• products materially used or damaged after delivery;
• certain hazardous or regulated goods;
• opened or used items that cannot safely or commercially be resold;
• gift cards;
• other products excluded by applicable law.

Lithium batteries may be subject to additional transportation and return restrictions because of dangerous-goods shipping regulations.

If you are unsure whether a product is returnable, contact us before arranging shipment.

Exchanges

If you wish to exchange an eligible product, please contact HAVOSPARK® first.

Depending on the product and destination, we may recommend returning the original product after authorization and placing a separate order for the replacement item.

Refunds

Once an authorized return has been received and inspected, HAVOSPARK® will notify you of the outcome.

If the refund is approved, it will normally be issued to the original payment method.

Processing time may vary depending on the payment provider, card issuer or bank.

Where applicable law requires a specific refund deadline, HAVOSPARK® will comply with that requirement.

If more than 15 business days have passed after HAVOSPARK® confirms that your refund has been issued and you have not received it, please contact:

info@havospark.net

Return Address

Do not return products to the address shown on the website unless HAVOSPARK® specifically instructs you to do so.

The appropriate return address depends on the product, destination, warehouse, battery status and logistics arrangement.

After a return is approved, HAVOSPARK® will provide the applicable return address or arrange an appropriate collection method.

Commercial, Distributor and Project Orders

Commercial orders, distributor orders, government orders, customized products, project orders and other negotiated B2B transactions may be subject to separate return, cancellation and refund terms stated in the applicable quotation, Proforma Invoice, contract or written agreement.

Where a separate written commercial agreement applies, those specific terms will prevail for that transaction to the extent permitted by applicable law.

Contact Us

For return, refund, exchange, damage or quality-related questions, please contact:

HAVOSPARK®
Email: info@havospark.net
WhatsApp / Phone: +1 (323) 307-6518
Location: Shenzhen, Guangdong 518024, China
Website: https://havospark.net