HAVOSPARK® Return & Refund Policy

Overview

HAVOSPARK® is committed to providing customers with clear and transparent information about returns, cancellations, exchanges, shipping damage, product defects and refunds.

Unless a product-specific exception is disclosed before purchase, or applicable law requires otherwise, eligible products may be returned within 30 days after delivery of the last item in the order.

Important: SMACODIVE B2 underwater scooters are subject to specific return conditions described below. Please review those conditions before placing your order.

Nothing in this policy limits or excludes any mandatory consumer rights or remedies available under applicable law. Any product-specific exceptions apply only to orders placed after the relevant policy was disclosed and became effective.

Standard Return Eligibility

For products eligible for standard returns, the following conditions generally apply:

• The return request is submitted within the applicable return period.
• The product is unused or in substantially the same condition as received, except as otherwise required by law.
• Original accessories, manuals, documentation and packaging are included where reasonably applicable.
• Proof of purchase or a valid HAVOSPARK® order number is provided.
• The product is not subject to a clearly disclosed product-specific return restriction, unless a legal exception applies.

All returns must be authorized by HAVOSPARK® before products are shipped back.

To request a return, contact info@havospark.net with your order number and the reason for your request.

SMACODIVE B2 – Product-Specific Return Exceptions

The SMACODIVE B2 Underwater Scooter is fulfilled from a United States warehouse through an authorized supply and fulfillment arrangement.

Change-of-Mind and Non-Defective Returns

For new SMACODIVE B2 orders, ordinary change-of-mind returns are not accepted, except where required by applicable law or expressly agreed to in writing by HAVOSPARK®.

This includes requests based solely on:

• A change of mind after purchase.
• A preference for a different color.
• Ordering the wrong color or quantity.
• No longer wanting or needing the product.
• Other reasons unrelated to defects, incorrect fulfillment or failure to conform to the order.

This restriction is a product-specific exception to our standard 30-day return policy. It does not limit applicable statutory rights, remedies for defective or incorrectly supplied goods, or rights already granted under the terms applicable when an earlier order was placed.

Defective Products and Quality-Related Claims

If your SMACODIVE B2 arrives defective or develops a reported quality issue, contact HAVOSPARK® for assistance.

Depending on the circumstances, product condition, warranty coverage and applicable law, available remedies may include:

• Technical troubleshooting and assistance.
• Shipment of replacement parts or accessories.
• Repair or an authorized return for inspection and service.
• Product replacement or a refund when appropriate or legally required.

HAVOSPARK® will review the claim and coordinate with its authorized supplier or service provider. We will not require customers to waive mandatory rights or accept replacement parts as the only remedy where applicable law provides another remedy.

Return Authorization and US Warehouse Instructions

Do not send a SMACODIVE B2 to any warehouse without written return authorization from HAVOSPARK®.

For an approved quality-related return, HAVOSPARK® will first obtain the necessary return authorization from the supplier or designated service warehouse and then provide the customer with:

• A return authorization or RMA reference, where applicable.
• The designated return address or authorized collection procedure.
• Packaging and shipping instructions.
• Any necessary lithium battery transportation requirements.
• Details of the approved return shipping arrangement.

The warehouse used for outgoing shipments is not automatically an authorized return address. Returning an item without authorization may cause delays or prevent proper processing.

Customers must not independently ship damaged, defective or regulated lithium batteries without receiving appropriate transportation instructions.

Electric Surfboards and Other High-Value Watercraft

Electric surfboards, mini jet boats, powered watercraft and other high-value HAVOSPARK® products may require special handling, preparation, shipping or assembly.

For standard returns, product eligibility may depend on whether the item has been assembled, activated, used on water, modified, damaged or customized.

Unused and otherwise eligible products may qualify for return under our standard return rules.

Where permitted by applicable law, ordinary change-of-mind returns may be restricted for used, materially altered, personalized, custom-built or specially manufactured products if the relevant restriction was disclosed before purchase.

These restrictions do not remove any rights relating to defective, damaged, misdescribed or non-conforming products.

EU and UK Consumer Rights

Consumers purchasing online in the European Union or United Kingdom may have statutory withdrawal, cancellation and product-conformity rights under applicable law.

Where such rights apply, HAVOSPARK® will comply with mandatory cancellation periods, return procedures, refund deadlines and statutory remedies.

Any commercial return restriction, including the SMACODIVE B2 non-defective return exception, applies only to the extent permitted by the laws governing the relevant transaction.

Statutory rights are separate from any additional voluntary return policy offered by HAVOSPARK®.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery and contact us if:

• The product arrives damaged.
• The product is defective or does not function as reasonably expected.
• Important components or accessories are missing.
• The wrong product, model, color or quantity was delivered.
• The goods otherwise fail to conform to the order or applicable consumer guarantees.

To help evaluate a claim, we may reasonably request your order number, photographs of the packaging and product, a description of the issue, the product serial number, or a video demonstrating the reported problem.

HAVOSPARK® will review the available evidence and arrange an appropriate remedy based on the circumstances and applicable law.

Shipping Damage

If a package appears seriously damaged, please document its condition before or during unpacking where reasonably possible and contact HAVOSPARK® promptly.

Depending on the circumstances, appropriate solutions may include replacement parts, repair, replacement, a carrier investigation, an authorized return or a refund.

Minor damage to external packaging alone does not automatically require replacement of the entire product.

Cosmetic damage to a new product will be assessed fairly based on its nature, severity, product description and applicable consumer rights. Nothing in this section excludes remedies legally available for goods that do not conform to the contract.

Non-Quality Returns and Return Shipping Costs

For eligible standard returns requested because of a change of mind, customers are generally responsible for arranging and paying for return shipping, unless HAVOSPARK® agrees otherwise or applicable law requires a different arrangement.

Where HAVOSPARK® supplies an incorrect, defective or non-conforming product, return shipping and other remedies will be handled in accordance with the circumstances and applicable legal obligations.

HAVOSPARK® currently applies a 0% standard restocking fee.

Where legally permitted, any reduction in refund value for damage, missing components or handling beyond what is necessary to inspect the product will be assessed separately, explained to the customer and based on the actual circumstances. This is not an automatic restocking charge.

Customer-Arranged Return Shipping

If HAVOSPARK® authorizes a return and permits the customer to arrange the shipment, the customer must follow the issued return instructions and use appropriate packaging.

For high-value goods, tracked and insured shipping with delivery confirmation is strongly recommended.

Products containing lithium batteries or other regulated components may require approved packaging, documentation, labeling and authorized shipping services.

Do not dispatch regulated or potentially damaged lithium batteries without first receiving appropriate guidance.

Non-Returnable and Restricted Products

Subject to applicable law, products that may be excluded from ordinary change-of-mind returns include:

• SMACODIVE B2 underwater scooters, as disclosed in the product-specific section above.
• Customized or personalized products.
• Products manufactured or modified to customer specifications.
• Clearly identified special-order products, where lawful.
• Items materially used, damaged or altered after delivery.
• Items subject to safety, hygiene or dangerous-goods restrictions, where applicable.
• Gift cards and other products excluded under applicable law.

Restrictions on ordinary returns do not remove mandatory remedies for defective, incorrectly supplied or non-conforming goods.

Order Cancellations

To request cancellation, please contact info@havospark.net as soon as possible with your order number.

Cancellation requests are reviewed manually. Whether an order can be canceled before dispatch may depend on its fulfillment status, product type, special-order arrangements and applicable law.

Once a product has been dispatched, any return or refund request will be handled under the applicable product-specific terms and legal requirements.

HAVOSPARK® will honor any mandatory cancellation or withdrawal rights that apply to the transaction.

Exchanges

For eligible exchanges, contact HAVOSPARK® before returning any item.

Depending on the product and destination, an approved return and a separate replacement order may be required.

For SMACODIVE B2, routine exchanges solely for color preference or change of mind are not offered, except where required by law or separately agreed in writing. Incorrectly supplied or defective products will be reviewed for appropriate remedies.

Refunds

After an authorized return is received and, where appropriate, inspected, HAVOSPARK® will notify the customer of the refund decision.

Approved refunds will normally be issued to the original payment method, subject to applicable law and the payment provider's processing procedures.

Bank and card processing times may vary. Where applicable law specifies a refund deadline, HAVOSPARK® will comply with that deadline.

If more than 15 business days have passed since HAVOSPARK® confirmed that your refund was issued and you have not received it, contact info@havospark.net.

Nothing in this section postpones or limits a mandatory statutory refund deadline.

Return Address

Never return a product without receiving return authorization and written shipping instructions from HAVOSPARK®.

The designated return location depends on the product, country of delivery, supplier, warehouse, battery condition and approved service arrangement.

For SMACODIVE B2 quality-related returns, HAVOSPARK® will coordinate with its supplier and obtain approval before providing the designated US warehouse return address or collection instructions.

Do not assume that the warehouse or sender address printed on the delivery package is an approved return destination.

Commercial, Distributor and Project Orders

Commercial, distributor, wholesale, government, customized, project and other negotiated B2B orders may be governed by separate written terms in a quotation, Proforma Invoice, purchase agreement or contract.

Those specific written terms will apply to the relevant transaction to the extent permitted by applicable law.

Contact Us

For return, refund, cancellation, exchange, damage or quality-related assistance, please contact:

HAVOSPARK®
Email: info@havospark.net
WhatsApp / Phone: +1 (323) 307-6518
Location: Shenzhen, Guangdong 518024, China
Website: https://havospark.net