HAVOSPARK® Shipping Policy

Overview

This Shipping Policy applies to orders placed through HAVOSPARK® and explains the shipping process, estimated lead times, delivery arrangements, tracking, dangerous goods handling, remote-area delivery, and related shipping matters.

Order Processing and Delivery Information

Once you place an order through our website or with a member of our sales team, we will review the order and confirm the estimated processing and dispatch time for the selected product(s).

Lead time refers to the period between order confirmation and the time the goods are handed over to the carrier or logistics provider. Lead time does not include the transportation time after dispatch.

Lead times may vary depending on product availability, season, production schedule, battery configuration, order quantity, destination, and overall demand.

You will be notified once your order has been shipped.

Estimated Lead Times

Our typical lead-time estimates are:

Electric Surfboards

Approximately 3 business days, Monday through Friday.

Other HAVOSPARK Products

Approximately 10 business days, Monday through Friday.

For customized products, commercial orders, project orders, large-quantity purchases, special configurations, or products requiring production, the applicable lead time may differ and will be confirmed separately.

Shipping Cost

Unless otherwise stated on the product page, quotation, invoice, or checkout page, the prices displayed on the HAVOSPARK® online store include standard shipping charges to eligible delivery locations.

For most standard destinations, no additional shipping charge will be required after checkout.

However, additional charges may apply in certain circumstances, including:

• remote or extended delivery areas;
• islands or locations with limited carrier service;
• destinations requiring special freight arrangements;
• areas where standard door-to-door delivery is unavailable;
• oversized or unusually heavy shipments;
• special customs, port, terminal, or local delivery requirements.

If your delivery address is considered remote, requires an additional delivery surcharge, or cannot be served by our standard logistics network, our customer service team will contact you by email before shipment.

If delivery to your location is not possible, we will contact you to discuss alternative delivery arrangements or other available options.

Estimated Transit Time

Delivery time depends on the destination, product type, shipping method, carrier, customs process, and whether the shipment contains lithium batteries or other regulated goods.

While we work closely with our logistics partners to provide reasonable delivery estimates, transit times are estimates only and cannot be guaranteed.

International shipments may be delayed due to customs clearance, port congestion, carrier schedules, weather, dangerous-goods processing, local delivery restrictions, inspections, or other circumstances outside our reasonable control.

Import Duties, Taxes and Customs Charges

The treatment of import duties, taxes, customs fees, and local charges depends on the shipping arrangement and destination.

Where the order is shipped under a delivery arrangement that includes applicable import duties, taxes, customs clearance, and local delivery, those charges will be handled according to the confirmed order terms.

Where these charges are not included, the customer may be responsible for applicable import duties, taxes, customs fees, port charges, brokerage fees, or other local charges imposed by the destination country or authority.

Customers are responsible for complying with applicable local import requirements.

If you are unsure whether duties or taxes are included in your order, please contact us before purchase.

Tracking Your Order

Once your order has been shipped, tracking information will be provided where available.

Some orders may be shipped in multiple consignments. In such cases, separate tracking details may be provided for each shipment.

For ocean freight, project cargo, oversized products, or certain commercial shipments, conventional parcel tracking may not be available. In these cases, shipping updates may be provided by our sales or logistics team.

Lithium Batteries and Dangerous Goods

Many HAVOSPARK® products contain lithium batteries, which may be classified as dangerous goods for transportation purposes.

Battery shipments may require special packaging, documentation, carrier approval, dangerous-goods handling, or separate transportation arrangements.

As a result:

• the battery may be shipped separately from the main product;
• the battery may arrive at a different time;
• tracking information may temporarily show a delay or hold;
• additional transit time may be required.

Battery-related transportation delays can occur due to airline, shipping line, carrier, customs, or dangerous-goods handling requirements.

Where required, our logistics provider may contact us for additional documentation or shipping information.

Signature on Delivery

Because many HAVOSPARK® products are high-value goods, a signature may be required upon delivery.

We recommend using a delivery address where an authorized person will be available to receive and sign for the shipment.

For commercial, freight, or large-product deliveries, additional receiving arrangements may be required.

Remote Areas and Delivery Limitations

Some remote locations may be outside the standard delivery area of our logistics providers.

If your address is considered remote, an additional surcharge may apply.

In certain cases, door-to-door delivery may not be available at all.

If this applies to your order, HAVOSPARK® customer service will contact you by email to explain:

• any additional shipping charge;
• available alternative delivery locations;
• pickup arrangements;
• port or terminal delivery options;
• or other practical delivery solutions.

We will not proceed with an additional shipping charge without informing you first.

Changing Your Shipping Address

If your order has not yet been dispatched, you may request a change to the shipping address by contacting:

Email: info@havospark.net

Please provide your order number and the complete updated delivery address.

Once an order has entered transit, an address change may not be possible and may be subject to additional carrier charges.

Missing, Delayed or Damaged Shipments

If your shipment appears to be delayed, missing, or damaged in transit, please contact HAVOSPARK® as soon as possible.

We will work with the relevant carrier or logistics provider to investigate the issue and provide available shipment information.

If your goods arrive with visible shipping damage, please:

1. photograph the external packaging before opening where possible;
2. photograph the damaged product and packaging;
3. retain the packaging and shipping labels;
4. contact us promptly with your order number and supporting photos.

Please contact:

Email: info@havospark.net
WhatsApp / Phone: +1 (323) 307-6518

Shipping for Commercial and Project Orders

Commercial orders, distributor orders, government orders, rescue equipment, training-related equipment, oversized products, and project cargo may require customized shipping arrangements.

For these orders, shipping terms, lead time, transport method, customs arrangement, insurance, delivery responsibility, and associated charges may be specified in the quotation, Proforma Invoice, contract, or other written agreement.

Where there is a conflict between this Shipping Policy and a specific written agreement for a commercial order, the specific written agreement will prevail.

Contact Us

For questions about shipping, delivery, remote-area service, tracking, customs, or order status, please contact:

HAVOSPARK®
Email: info@havospark.net
WhatsApp / Phone: +1 (323) 307-6518
Location: Shenzhen, Guangdong 518024, China
Website: https://havospark.net