HAVOSPARK® Shipping Policy

Overview

This Shipping Policy applies to eligible orders placed through the HAVOSPARK® online store. It explains order processing, dispatch, shipping charges, delivery estimates, tracking, remote-area arrangements, international shipping and the handling of products containing lithium batteries.

HAVOSPARK® sells products fulfilled through different arrangements. SMACODIVE B2 underwater scooters are dispatched by our supplier's California fulfillment warehouse for eligible California orders. Many other HAVOSPARK® products, including electric surfboards and larger powered watercraft, are dispatched from China or under separately agreed freight arrangements. Shipping terms therefore differ by product and destination.

The shipping methods, prices and available destinations presented at checkout form part of the applicable shipping arrangements for an online order. Where specific product terms or an accepted written commercial quotation apply, those terms should be read together with this policy. Nothing in this policy limits mandatory consumer rights.

Order Processing and Dispatch

After an order is placed, we check payment status, product availability, destination and the applicable fulfillment arrangements. Processing or lead time is the time before the shipment is handed over to the carrier; transit time begins after dispatch.

Electric Surfboards Shipped from China

For available standard electric surfboards, the typical estimated processing time is approximately 3 business days (Monday through Friday), unless a different time is shown or confirmed for the order. This is a processing estimate, not a promise of delivery within three days. Special preparation, battery handling, production or export arrangements may extend it.

Other HAVOSPARK® Products Shipped from China

For other standard products, estimated processing time is generally approximately 10 business days (Monday through Friday), unless otherwise specified. Customized equipment, large watercraft, project orders, out-of-stock products and special configurations may require additional time and separate confirmation.

SMACODIVE B2 – California Supplier Fulfillment

SMACODIVE B2 orders are coordinated by HAVOSPARK® and dispatched by our supplier from its California fulfillment arrangement. Processing is subject to confirmed stock, carrier acceptance and ordinary warehouse operations.

The Standard Shipping – California option is displayed at checkout for eligible California addresses with a stated estimate of 5–8 business days. This is the current checkout service estimate, not a guaranteed arrival deadline; actual timing may vary and should not be treated as a confirmed delivery date until supported by the carrier or shipment tracking.

Orders placed on weekends or public holidays may not begin processing until the next applicable business day.

Shipping Availability and Charges

SMACODIVE B2 – California

For eligible delivery addresses within California, standard shipping for SMACODIVE B2 is free when the corresponding free shipping option is shown at checkout.

HAVOSPARK® currently offers this B2-specific online shipping option for California; orders to other US states or destinations may not be available through the B2 online checkout unless and until additional shipping zones are enabled.

Some addresses may be classified as remote, extended-area or otherwise restricted by the carrier. If an unexpected surcharge or carrier limitation is identified after checkout, HAVOSPARK® will contact the customer to explain the situation and request agreement on an available solution before charging any additional amount or dispatching under revised terms.

Customers may decline an additional charge; if we cannot fulfill the order under the agreed terms, an appropriate cancellation and refund option will be offered, subject to applicable law. We will not unilaterally charge a customer's payment method for additional delivery fees.

Other HAVOSPARK® Products

For products other than SMACODIVE B2, the shipping price and available delivery service depend on the product, destination and checkout or agreed quotation.

Where the applicable checkout option expressly states Free Shipping, the listed shipping charge is zero for that order and destination. Do not assume that every item or country qualifies for free worldwide shipping.

Oversized products, electric surfboards, mini jet boats, freight shipments, remote destinations, special handling and certain international deliveries may require a separate shipping quotation.

The final terms should be agreed before an order is dispatched; any extra payment requires the customer's prior agreement. Where an acceptable shipping arrangement cannot be made, HAVOSPARK® will discuss cancellation or refund options as required by the order terms and applicable law.

Delivery Estimates and Transit Time

Transit estimates depend on the origin warehouse, destination, carrier, service level, shipment size, local conditions and any necessary customs or dangerous-goods handling. They are estimates rather than guaranteed delivery dates unless HAVOSPARK® expressly agrees otherwise in writing.

International shipments from China may take longer due to export preparation, customs clearance, port congestion, airline or ocean-freight schedules, dangerous-goods requirements, inspections or local carrier restrictions.

For SMACODIVE B2 California orders, tracking details will be shared after the California fulfillment warehouse confirms dispatch. Actual timing may differ from checkout estimates because of processing, carrier or local delivery conditions.

International Import Duties, Taxes and Customs Charges

For goods shipped internationally, the responsibility for import duties, taxes, brokerage, customs clearance, port and terminal fees depends on the shipping terms disclosed at checkout or specified in a written quotation, Proforma Invoice or contract.

Unless an order expressly states that the relevant import duties and taxes are included or paid by the seller, customers should not assume that those charges are included in the product or shipping price.

We encourage customers to confirm the agreed delivery term and importer responsibilities before purchasing high-value or internationally shipped products.

SMACODIVE B2 orders fulfilled domestically from California are not the same as direct imports from China by the end customer. Any applicable sales tax shown at checkout is separate from the question of whether the supplier previously paid import duties when bringing inventory into the United States.

HAVOSPARK® will comply with applicable obligations and provide order documentation reasonably required to support the agreed shipment.

Order Tracking

For parcel shipments, available carrier and tracking information will be provided after actual dispatch. Depending on the shipment, the carrier may be UPS, FedEx, USPS or another approved logistics provider.

Orders shipped in more than one package may have multiple tracking numbers and different delivery dates.

For ocean freight, oversized equipment, project cargo or certain commercial shipments, parcel-style tracking may not be available; HAVOSPARK® will provide appropriate logistics updates where available.

An order confirmation email acknowledges the order and does not mean the items have already been dispatched. A shipping confirmation is sent when fulfillment is recorded with the applicable shipment information.

Lithium Batteries and Regulated Goods

Many HAVOSPARK® products contain lithium batteries or other components subject to transportation restrictions. Such shipments may require approved carriers, special packaging, labeling, documentation or additional processing time.

Where permitted by the applicable shipping arrangement, a battery may travel separately from the main product and arrive on a different date. The customer will receive the available shipment information for each consignment.

Customers must not independently return or reship lithium batteries, particularly damaged or defective batteries, without first receiving appropriate instructions and authorization from HAVOSPARK®.

Please refer to our Return & Refund Policy for return procedures.

Remote Areas and Delivery Restrictions

Delivery-area surcharges and restricted-service classifications vary by carrier, service and destination ZIP or postal code.

Remote locations, islands, hard-to-access areas or destinations requiring special transport may not qualify for a standard delivery option.

HAVOSPARK® will communicate any material additional charges or alternative delivery arrangements for an affected order, such as a different address, pickup point or approved freight arrangement, before proceeding.

Additional charges are not imposed without the customer's agreement.

If a customer declines the revised arrangements and the agreed shipment cannot reasonably be performed, we will discuss cancellation and any required refund in accordance with the order terms and applicable law.

Signature and Delivery Receipt

A carrier may require a signature or other proof of delivery, especially for high-value equipment.

We recommend providing an address where a responsible recipient can accept the shipment. Large or commercial deliveries may have additional unloading, access or receiving requirements that must be agreed separately.

Changing Your Shipping Address

If your order has not been dispatched, request an address change promptly at info@havospark.net, quoting the order number and complete corrected address.

An address change cannot be guaranteed after dispatch. Carrier rerouting, if available, may cause delays or additional fees. HAVOSPARK® will disclose any charge requiring customer approval before proceeding.

Missing, Delayed, Damaged or Incorrect Deliveries

If your shipment appears lost, materially delayed, visibly damaged or incorrectly delivered, contact HAVOSPARK® promptly.

We will work with the fulfillment provider or carrier to investigate and determine an appropriate resolution, taking account of applicable consumer rights.

For visible shipping damage, please retain the packaging and shipping label where reasonably possible and provide the order number, photographs and a description of the issue.

Do not operate a watercraft or charge a battery that appears damaged or unsafe.

Contact info@havospark.net or WhatsApp / Phone: +1 (323) 307-6518.

SMACODIVE B2 – Returns and After-Sales Support

SMACODIVE B2 is subject to a product-specific exception to ordinary change-of-mind returns, as disclosed on the product page and in the Return & Refund Policy.

This does not limit legally required remedies for defective, damaged or incorrectly supplied goods.

For an approved B2 quality-related return, HAVOSPARK® must first obtain return authorization from the supplier or designated warehouse.

We will then provide the authorized address, any RMA reference and the applicable lithium battery shipping instructions.

Do not return the scooter to the outgoing shipping address without written authorization.

Commercial, Distributor and Project Orders

Wholesale, distributor, government, rescue-equipment, training-related, customized, large-quantity and project cargo orders may have separately negotiated lead times, transport methods, insurance, customs responsibilities, shipping charges and delivery terms.

Where a specific accepted quotation, Proforma Invoice or written contract governs the transaction, those agreed terms prevail to the extent permitted by applicable law.

Contact Us

For questions about shipping, delivery eligibility, tracking, remote-area surcharges, customs or order status, please contact:

HAVOSPARK®
Email: info@havospark.net
WhatsApp / Phone: +1 (323) 307-6518
Location: Shenzhen, Guangdong 518024, China
Website: https://havospark.net